Return, Exchange & Refund Policy

At NOVARIA we want you to be completely satisfied with your purchase. If for any reason you're not, please review our policy below:

Returns

• Returns are accepted within 14 days of receiving your order.
• All return shipments are subject to a BHD 2.000 flat rate return shipping fee.
• No restocking fees will be charged.
• To start a return, you can either start the with the return process on our website or contact us at returns@novariafashion.com. 
• If your return is accepted, we’ll send you a return shipping label, and the item will be picked up by our carrier.
• Items sent back to us without first requesting a return will not be accepted.

Refunds

• Refunds are issued as store credit only.
• Store credit will be provided once the returned item(s) are received and inspected.
• Store credit does expire after one year. 

Exchanges

• We do not offer direct exchanges.
• If you would like a different item, please return your original purchase and place a new order.

Non-Returnable Items

• Items marked as Final Sale and Gift Cards are not eligible for return, refund, or exchange.
• Certain types of items are not eligible for return, refund, or exchange.Such as custom products and personal care goods (such as beauty products).

Conditions

• Items must be unused, in original condition, and in their original packaging.
• Proof of purchase is required for all returns.

If you have any questions or need assistance with your return, feel free to contact our customer service team at  info@novariafashion.com.